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Senior Service Design Consultant

On-site
  • Riyadh, Riyadh Province, Saudi Arabia
Service Design

Job description


Join HUED as a Senior Service Design Consultant!
We’re on the lookout for an experienced Senior Service Design Consultant who’s passionate about enhancing our client services and customer experience. At HUED, you’ll be a key figure in our dynamic Service Design team, using your expertise to shape and improve our service design offerings.

What You’ll Be Doing:
  • Engaging in empathetic research to understand user needs, employing tools like user personas and empathy maps.
  • Developing innovative service design concepts and prototypes to elevate the overall user experience, using methods like ideation and prototyping.
  • Collaborating with stakeholders to define clear service design briefs and objectives.
  • Leading co-creation workshops and design sprints, employing techniques like brainstorming, journey mapping, and rapid prototyping.
  • Crafting detailed service blueprints and customer journey maps to visualize and communicate service designs.
  • Working closely with cross-functional teams to ensure the effective implementation of service design strategies.
  • Keeping up-to-date with the latest trends in service design thinking and methodologies.
Your Background:
  • A Bachelor’s or Master’s degree in Service Design, Human-Centered Design, or a related field.
  • 5+ years of experience in service design, customer experience design, or a related area.
  • A strong understanding of service design principles and user-centered design methodologies.
  • Excellent communication and presentation skills, capable of storytelling and visual communication.
  • Ability to work collaboratively in a dynamic, fast-paced environment.
  • Proficiency in both spoken and written English. Fluency in Arabic is a plus.


Job requirements

What Sets You Apart:
  • A talent for designing exceptional service experiences that resonate with users.
  • An inquisitive mindset, always exploring how to improve systems and services.
  • Proficiency in handling complexity with a systems thinking approach.
  • A dedication to continually enhancing the service design process.
  • A love for service design work that makes ‘hard work’ feel enjoyable.
  • A focus on innovation, constantly pushing the boundaries of service definition and value delivery.
Join us at HUED, the foremost Service Design and Innovation company in Saudi Arabia, and work with a team of passionate designers and innovators from around the world!

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